FAQS

Frequently Asked Questions

1. How do I book?
You can now book online or alternativly ring us on the phone numbers provided.

2. How much notice do I need to give you for a booking?
You can book anytime. However, bookings get very busy so please book as early as possible to avoid disappointment.

3. How much does it cost?
Please see our inflatable pages for all prices inc delivery: Children's Bouncy Castles and Adult Bouncy Castles. These prices are a guide providing your local

4. What do the prices include?
All bouncy castle booking prices include local delivery but a small charge will be charged for out of area deliveries (please see delivery area for delivery rates). You will also receive a blower, extension cable with RCD safety plug, and safety crash mats, the price also includes set up, inflation and collection.

5. When are your bouncy castles available?
Our castles are available 7 days a week all year round, including Bank Holidays. Outdoor hires are from the 1st March until the 31th October.

6. How long do I get the equipment for?
Most parties/events are in the afternoon and so we will deliver and set up your castle between 7am and 11am. We will then come and take the castle away after your party, we collect anytime from when your party has finished. collection can be arranged later or overnight for an additional fee, but needs to be arranged when you book.
If you have booked a hall for your party we can accommodate special delivery times providing it is confirmed at time of booking.

7. Do I have to pay a deposit?
No deposit is required for the hire of bouncy castles, however a deposit of 20% will be needed on all bookings over £600

8. How do I pay?
Most people choose to pay cash on delivery. We do not accept credit card payments. Cheques WILL NOT be accepted on the day. Cheque payments need to be received in sufficient time for funds to clear before the booking date.

9. What if I need to cancel?
There is NO cancellation fee, you can cancel at anytime up to the evening before. Cancellations must be made asap by phone please as emails are not always received. There is however a 20% non refundable deposit on all bookings over £500

10. What if it rains?
All of our castles have built in light shower covers so can still be used in un-settled weather conditions. Bouncy castles must not be used in very heavy rain due to safety reasons. If the weather is too bad you must ring us asap to cancel free of charge

11. Can you set up on concrete/driveways/gravel/decking?
We can but you must state this when booking an inflatable

11a. Can the bouncy castle be set up on a slope?
No this is not possible on a hill. However if it is a very slight grass slope it may be ok. You will need to discuss this prior to the booking.

12. How long does it take to set up/inflate/deflate/pack up the inflatable?
The bouncy castles take approx. 15 minutes to set up and 15 minutes to pack up. However, this is only an estimate. Times may vary depending on which size castle you hire, and the state of your garden, and also if its wet.

3. How much space is needed?
We need a 3ft wide clear access to deliver most castles.
You will need to allow a minimum of 5ft at the Front of castle and 1 foot either side. This is to allow access and the blower at rear.
Please make sure all dog poo, garden items such as garden toys, swings, slides, patio furniture, rubbish etc. are removed from the area where the castle is to be sited.
At busy times we are unable to wait for the area to be cleared as we will have other deliveries. Therefore, so not to disappoint other customers, we may have to return at the end of the deliveries to set up your castle.

14. Can you deliver with no side entrance and take castle though the house?
Only if someone is available to help lifting. Bouncy castles are often bigger and heavier than most people expect and use large sack trucks to move them. Unfortunately if it should rain, water will get inside the inflatable and this tends to drain out whilst being removed.... sometimes on your carpet !

15. When I hire the castle is there anything I need to provide?
We supply all the hardware you will need for the castle. You will need to provide a 240 volts mains power supply.

16. Are you insured?
we have £5 million public liability policy and copies of the insurance certificate can be provided on request

17. Do you supply safety instructions?
We provide detailed safety instructions with every hire.

18. Is there an age limit for children using the castle/slide/obstacle course?
All our castles etc are suitable for children up to and including the age of 12. Anyone older than this will need to hire our adult inflatable equipment.